FAQs

Frequently Asked Questions (FAQs)

Welcome to the5thscent FAQs! Find answers to common questions about our luxury perfumes, shipping, payments, and more.

💳 What payment methods do you accept?

We accept the following secure payment methods:

  • PayPal - Fast and secure checkout
  • Klarna – Buy now, pay later (available for eligible orders)
  • Visa / MasterCard / American Express - All major credit cards
  • Stripe - For all major credit & debit cards

All transactions are 100% secure and encrypted for your protection.

📬 Can I change or cancel my order?

If your order hasn't shipped yet, please contact us as soon as possible at: contact@the5thscent.co.uk

We'll do our best to accommodate changes or cancellations before dispatch.

🧴 Are your perfumes long-lasting?

Yes! All our Maïssa perfumes are Eau de Parfum concentration (15-20% fragrance oils), offering 6-12 hours of wear depending on the scent. Our Signature d'Orient oriental fragrances are particularly long-lasting with 8-12 hours of exceptional wear.

🌿 Are your fragrances unisex?

Many of our fragrances are crafted to be gender-neutral and suitable for all perfume lovers. Scents like our Haussmann Collection offer sophisticated elegance for everyone.

📦 Do you offer free shipping?

Yes! We offer free UK shipping on orders over £50. For full shipping details, visit our Shipping Policy page.

🔄 What is your return policy?

We accept returns within 14 days for unused, unopened products. Due to hygiene regulations, opened perfumes cannot be returned. Learn more on our Return Shipping page.

🎁 Can I try samples before buying full-size bottles?

Absolutely! We offer perfume samples and discovery sets so you can experience multiple fragrances before committing to full-size bottles.

✨ Are these authentic Maïssa perfumes?

Yes! The5thscent is the official UK distributor of Maison Maïssa. All our perfumes are 100% authentic, sourced directly from the brand. Learn more on our About Us page.

Still have questions?

Contact us and we'll be happy to help! Explore our bestseller gift sets or browse all Maïssa collections.